Terms & Conditions

These terms and conditions will govern your relationship with Lukro Ltd



CUSTOMER OR CLIENT MEANS: "any person(s), company or business entity/sole proprietorship/partnership or whatsoever that hires the services of LUKRO Ltd Bookkeeping / Management Accounting or translations for a fee agreed or otherwise stated in this use agreement".

CONSENT MEANS: any freely given, specific, informed and unambiguous indication of the user's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her;

CUSTOMER OR CLIENT MEANS: "any person(s), company or business entity/sole proprietorship/partnership or whatsoever that hires the services of LUKRO Ltd Bookkeeping / Management Accounting or translations for a fee agreed or otherwise stated in this User agreement".

PERSONAL DATA MEANS: "any information relating to an identified or identifiable natural person; an identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person."

PROCESSING MEANS: "any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction."

THIRD PARTY MEANS: "a natural or legal person, public authority, agency or body other than the User, controller, processor and persons who, under the direct authority of the controller or processor, are authorized to process personal data;

USER MEANS: "any person who uses or accesses this website".

LUKRO Ltd provides accounting and bookkeeping services to individuals, sole-traders, partnerships and small businesses. LUKRO Ltd is doing business of providing the services of Bookkeeping / Management Accounting to Register an employer, Update and maintain payroll / CIS records, Offer assistance in the use and operation of the pension system by the employer (Pensions automatic-Enrolment), to file Tax Return to All self-employed persons, directors and shareholders, CIS subcontractors, and members of partner companies and provides a wide range of services for translation from English to Polish or vice versa on-demand which may include the Translations of letters, Translations of CV's, and Any other documents in accordance with the terms and conditions of this agreement in the manner hereinafter appearing. By using our Services in any manner, including but not limited to visiting or browsing the Website, you agree to the following Terms of Use, including those additional terms, conditions, and policies referenced herein and/or available by hyperlink. This Agreement applies to all users of the Services, including without limitation users who are clients, customers, merchants, and contributors of content, information, and other materials or services on our Website.

This Agreement is effective on 25.05.2018 for current users and as of the first use of the Website or Services by new users. This Agreement is between you (the "user" or "you") and LUKRO Ltd.

Any user or client who is found to be in violation of the following Agreement and any other policies posted on the Website may be banned, at the sole discretion of LUKRO Ltd, from using the Website or any Services.

Other service of LUKRO Ltd

The below list is not exhaustive, given the ever-changing social, legal and economic we can adapt our offers to individual customer needs.

  • Filling of documents; preparation of official letters
  • Corresponding / electronic / phone the HMRC on behalf of clients
  • Exchange of polish driving license for English
  • References
  • We help you to apply for a temporary/permanent UK residence
  • Obtaining a national Insurance number
  • European Health insurance card
  • Recording a health clinic in enrolling your child to school

Initial Consultation

Our Initial consultation is free with no obligation.

Payments and Fees

Payment and fees should be made in full, 14 days from the date shown on the invoice once an account has been established; all new accounts will be required to pay fees up front. The client agrees to pay the company the agreed fee and any disbursements.

The agreed fee is based upon the services carried out and the information provided by the client at the time of tendering and subject to a quarterly review. If details have been provided by the client and it becomes apparent that the details are not reflective of the works then additional fees may apply.

  • Fees and quotations are subject to fluctuations, are exclusive of VAT (prices include VAT) and are available for acceptance for a period of 14 days.
  • In the event of termination of the agreement, for whatever reason, the client will be responsible for paying all fees due to the company, including costs, expenses and disbursements incurred by the company on behalf of the client up to and including any notice period.
  • Any postage, stationery or sundry items purchased on behalf of the client will be charged at cost.
  • The price for the work and the applicable hourly rates will be laid out in the letter of engagement and/or service agreement. Unless otherwise stated in the letter of engagement, the price and/or hourly rates will not include travelling expenses for journeys of more than 10 miles, postage, or sundry expenses incurred in the course of the work.

Method of Payment

Except otherwise agreed by the parties, Payments are to be made to the Company without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.

  • Payment could be made to LUKRO Ltd bank account or PayPal
  • Other payment method include; Debit Card and Credit Cards
  • Paypal is a third-party service provided by PayPal Holdings, Inc. and is subject to the PayPal User Agreement or which method is applicable to other third party payment service providers.
  • Paying By Cheque and other electronic interbank payment methods.


In the event of any dispute or differences arising out of or relating to this agreement the parties shall use their best endeavors to settle such disputes or differences amicably to this effect they shall consult and negotiate with each other in good faith and understanding or their mutual interests to reach an equitable solution satisfactory to both parties. If they do not reach to a solution, in a period of three days then the disputes or differences shall be referred to single (1) or three (3) arbitrator(s) in accordance with the arbitration laws of the International Court of Arbitration.

Display and Samples

Any display product or sample inspected by the Customer, client, or user is solely for the Customer's convenience and does not constitute a binding contract with LUKRO Ltd.


You agree to comply with all laws including all laws applicable in the jurisdiction from which you are accessing the Website or any Services regarding acceptable content and online conduct. You are responsible for all applicable taxes. In addition, you must abide by our policies as stated in the Agreement and other policy documents available via hyperlink in this Agreement (as applicable to your activities on or use of the Services) as well as all other operating rules, policies, and procedures that may be published from time to time on our Website, each of which is incorporated herein by reference and each of which may be updated by LUKRO Ltd from time to time without notice to you.

In addition, some Services offered by LUKRO Ltd may be subject to additional terms and conditions circulated by LUKRO Ltd from time to time; your use of these Services is subject to those additional terms and conditions, which are incorporated into this Agreement by this reference.

Account Information and Password

You acknowledge and agree that you are fully responsible for all activity, liability, and damage resulting from your failure to securely maintain your LUKRO Ltd account information and password. You acknowledge and agree that you will protect your account information and password, ensure this information is current and accurate, and bear full responsibility for any activities conducted through your account.

Your account information, particularly your email address and password, authenticates your identity as a LUKRO Ltd client, and LUKRO Ltd is entitled to act on any transaction instructions received from your account information after confirmation, regardless of whether it is being used with authorization from you.

LUKRO Ltd is very involved in protecting the privacy of its customers and Users. Personal data are therefore carefully stored, processed and secured. You agree to notify LUKRO Ltd of any unauthorized use of your password or any breach of security. You also agree that LUKRO Ltd cannot and will not be liable for any loss or damage arising from your failure to keep your password secure. You agree not to provide your user login and password information in combination to any other party other than LUKRO Ltd without LUKRO Ltd'S explicit written permission.

You must keep your account information up-to-date and accurate at all times, including a valid email address. You must also provide and maintain valid payment information, such as valid credit card information or a valid PayPal account.

Right to Refuse Service

Our Services are not available to temporary or indefinite Users. We reserve the right, in our sole discretion, to cancel unconfirmed or inactive accounts. LUKRO Ltd reserves the right to refuse service to any customer, for any justifiable reason whatsoever.

You also have the right to request us to delete your personal data or to make your personal data available to you on a data carrier. Requests for this are always honored.

Third-Party Service Providers

LUKRO Ltd has engaged third-party service providers to perform many of the services related to payment processing, including card processing, currency exchange, identity verification, fraud analysis and regulatory compliance. We carry out strict due diligence checks with all recipients of personal data to assess and verify that they have appropriate safeguards in place to protect the information, ensure enforceable data subject rights and have effective legal remedies for Users where applicable.

LUKRO Ltd may partner with Stripe, PayPal, and other licensed payment processors to facilitate credit card/ACH payments and the disbursement of funds to customers. The provider and processing time for your payment may vary.

LUKRO Ltd may share your personal or transactional information with those third-party service providers when necessary to process payments.


Our goal at LUKRO Ltd is to maintain our Website, Services, and related tools, in a manner that is safe, secure, and functioning properly. You acknowledge that we cannot guarantee the continuous operation of or access to our Website, Services, or tools. You further acknowledge that operation of and access to our Website, Services, or tools may be interfered with as a result of technical issues or numerous factors outside of our control. You agree that you are making use of our Website, Services, and tools at your own risk, and that they are being provided to you on an "AS IS" and "AS AVAILABLE" basis. Accordingly, to the extent permitted by applicable law: WE EXCLUDE ALL EXPRESS OR IMPLIED WARRANTIES, TERMS AND CONDITIONS INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF FAIR BOOKKEEPING / MANAGEMENT ACCOUNTING SERVICES, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Data Protection

Our main policy and procedure document for data protection has been overhauled to meet the standards and requirements of the GDBR. Accountability and governance measures are in place to ensure that we understand and adequately disseminate and evidence our obligations and responsibilities; with a dedicated focus on privacy.


If any provision of this Agreement is held unenforceable, then such provision will be modified to reflect the parties' intention. All remaining provisions of this Agreement shall remain in full force and effect.

No Agency

Except otherwise expressly agreed, you and LUKRO Ltd are independent, no form of partnership, joint venture, employee-employer, or franchiser-franchisee relationship is intended or created by this Agreement.

Investment Services

We are not authorised by the Financial Services Authority to conduct Investment Business. If you require investment business services we will refer you to a firm authorised by the Financial Services Authority.

Professional Obligations

Where you give us confidential information we shall at all times keep it confidential, except as required by law or as provided for in regulatory, ethical or other professional pronouncements applicable to this engagement.

Anti-money laundering legislation

All accountants must comply with the duties imposed by the Proceeds of Crime Act 2002, the Terrorism Act 2000 and the Money Laundering Regulations 2007 (the Anti-Money Laundering Legislation), which are intended to inhibit the activities of terrorists and other criminals by denying them access to technical expertise. If we fail to perform these duties, we risk imprisonment.

Before we accept your instructions, we may need to obtain "satisfactory evidence" to confirm your identity. In certain circumstances, we may need to obtain evidence confirming the identities of third parties, the source of any funds or other property, the purpose of any instructions or any other matter. We may also need to obtain such evidence after we have begun to act on your instructions.

We assume that our clients are honest and law abiding. However, if at any time, there appear to be grounds to suspect that your instructions relate to "criminal property", we are obliged to make a report to the Serious Organised Crime Agency (SOCA), but we are prohibited from telling you that we have done so.

Client monies

The company shall not hold any clients' monies for whatsoever reason

Ownership of records

In the event of non-payment of our fees for services rendered, we reserve the right of lien over the books and records in our possession and may withhold the documents until such time as payment of our invoice is received in full. |n exercising this right, we will comply fully with any legal or professional obligations.

File destruction

We ensure that all clients or users, whose personal information we process have been informed of why we need it, how it is used, what their rights are, who the information is disclosed to (third-party providers) and what safeguarding measures are in place to protect their information.

Whilst certain documents may legally belong to you, unless you tell us not to, we intend to destroy correspondence and other papers that we store that are more than seven years, other than documents which we think may be of continuing significance. If you require the retention of any document, you must notify us of that fact in writing.


The use of this website is subject to the following terms of use:

  • All intellectual property rights are the property of LUKRO Ltd and you agree not to copy, reproduce, transmit, distribute or create derivative works of any part of the Site for commercial gain, nor assist any third party to distribute or commercially exploit all or any part of the Site.
  • LUKRO Ltd shall not be liable for any loss or damage arising from, or in any way connected with, your use of the Site or any information contained or derived from it (even where LUKRO Ltd has been advised of the possibility of such loss or damage). This includes, without limitation damage for loss of profits, loss of information, or any other monetary loss.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • The content of the pages of this website is for general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any purpose. You acknowledge that such information and materials may contain errors and we exclude liability for any such errors to the fullest extent permitted by law.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without LUKRO Ltd'S prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England.


"LUKRO Ltd", LUKRO Ltd logo, and other sundry things in this website (https://www.lukro.co.uk) referenced on this Web site are the trademarks or registered trademark LUKRO Ltd in the UK and/or other countries. Other product and company names mentioned on this Web site may be the trademarks or registered trademarks of their respective owners. All trademarks reproduced in this website, which are not the property of, or licensed to LUKRO Ltd, are acknowledged on the website.


This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the text, design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. We grant you permission to print hard copy portions of this web site for your own use. Any other use of materials on this site including reproduction for purposes other than those noted above, without the prior written permission of LUKRO Ltd is strictly prohibited.

Some of the images used on this website are copyrighted by Freepik. You can find original images here (1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13), there is also few images downloaded from Pixabay.