Privacy Policy

Lukro Ltd recognises the importance of your privacy

This Privacy Policy governs the manner in which LUKRO Ltd ("Lukro Ltd," the "Company," or "we") collects, uses, maintains, and discloses information (including personal information) collected from users (each, a "User" or "you") of our website ("Website"), and other services provided by LUKRO Ltd or any of its subsidiaries (collectively, "Services"). We fully respect all obligations arising from the General Data Protection Regulation (GDBR) (Regulation (EU) 2016/679) and other applicable privacy legislation.

By using the Website or any Services, or otherwise providing us with information, you consent to our collection, storage, use and disclosure of your personal information and other information as described in this Privacy Policy. If we are not able to collect, store, use, and disclose information about you as set out in this Privacy Policy, we may not be able to provide you with access to the Website or Services. We are very involved in protecting the privacy of users and visitors to our website. Personal data are therefore carefully stored, processed and secured by us.

Changes to this privacy policy


Information We Collect

Personal information

We may collect personal information from Users in a variety of ways, including, but not limited to, when Users visit our Website or, register on the Website or for Services, or contact us, and in connection with other activities, services, features, or resources we make available using our Services. Users may be asked for as appropriate, names, email address, mailing address, and phone number. Users may, however, visit our Website anonymously. We will collect personal information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal information, but it may prevent them from engaging our Accounting and bookkeeping services and related activities or other Services.

LUKRO Ltd is located in the United Kingdom (UK), and when you use our Website and Services, we collect, use and store your information in the UK which is collected only after you have given a specific and informed consent thereto by means of a clear affirmative opt-in. Your personal information will be subject to laws of the UK, which may differ from your country of residence. For example, the law of the England may require that your personal information be disclosed to government agencies under different circumstances than in your country of residence.

Non-personal information

We may collect non-personal information about Users whenever they interact with our Website or Services. Non-personal information may include, but is not limited to, the browser name, the type of computer or device, and the technical information about Users' means of connection to our Website or Services, such as the operating system, the Internet service providers utilized, mobile network information, and other similar information.

Web browser cookies

Our Website may use "cookies" to enhance User experience. Users' web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, we note that some parts of the Website may not function properly.

We use cookies for the following purposes:
  • Match our correspondence with the interests of visitors to our website.
  • Generate general statistics and obtaining insight into how our website and other communication channels are used by visitors;
  • Optimize our services for our users and visitors.

How we use information collected

In general, the personal information we collect is used for the primary purposes for which it was collected, including:

Delivery of our Services to you;

LUKRO Ltd may use User's personal information to enable us deliver the Services and any other goods, services, or information that you request from LUKRO Ltd or any other user of the LUKRO Ltd Website or Services.

Prevent, detect, and mitigate illegal activities;

LUKRO Ltd may use User's personal information to prevent, detect, and mitigate fraudulent, counterfeit, or illegal activities.

To provide or improve customer service;

We may use personal information to help us respond to your customer service requests and support needs more efficiently.

To personalize user experience;

We may use personal information in the aggregate to understand how our Users as a group use our Services and resources provided on our Website.

To improve our Website

We may use personal information obtained from feedback you provide to improve our products and services.

To process payments;

We may use personal information obtained when placing an order to provide service to that order. We only share this personal information with third-party payment providers, including Stripe, PayPal or any other bank, to the extent necessary to provide the service.

To run a promotion, contest, survey, or other Website feature;

We may use personal information to send information that Users have agreed to receive about topics we think will be of interest to them.

Periodic e-mailing;

We may use personal information such as email addresses to process Users information and updates pertaining to their order. A User's email address may also be used to respond to their inquiries, questions, and/or other requests. If a User agrees to be on our mailing lists, they will receive emails that may include company news, updates, related product or service information, etc.


If at any time the User would like to unsubscribe from receiving future promotion, content, survey, feature, or other marketing information or emails, we include detailed unsubscribe instructions at the bottom of each email. You may not, however, unsubscribe from emails about your account status or order status.

Other uses

We may also use your personal information for a secondary purpose that is related to a purpose for which we collected it, where you would reasonably expect us to use your personal information for that secondary purpose.

How we protect your information

We adopt appropriate data collection, storage and processing practices, and security measures that are designed to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Website or Services.

Disclosure related to LUKRO Ltd Terms of Use Agreement

If LUKRO Ltd believes in good faith that a User has breached the Terms of Use Agreement or any other LUKRO Ltd agreement, LUKRO Ltd may disclose such User's personal information as found necessary and relevant to pursuing a claim or preventing further injury to LUKRO Ltd, its Users, and others. Disclosure may be made without notice to User.

Retention policy

We will retain your personal data for as long as we need it in order to fulfill our purposes and render services as set out in this Privacy Policy or in order to comply with the relevant applicable law.

Third Party Websites and Advertising

Third party websites

Users may find advertisements or other content on our Website that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Website. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interacting on any other website, including websites which have a link to our Website, is subject to that website's own terms and policies. LUKRO Ltd is not a party to those agreements; they are solely between you and the third party. We cannot be held responsible for the data management activities of these organizations.


Advertisements appearing on our Website may be delivered to Users by advertising partners, who may set cookies. These cookies allow the advertising server to recognize your computer each time they send you an online advertisement to compile non-personal information about you or others who use your computer. This information allows advertising networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy does not cover the use of cookies by any advertiser.

Right of inspection, correction, deletion and data portability

You are always entitled to check / inspect the personal data that we obtain from you. If this information could be incorrect, you can help us correct it. You also have the right to ask us to delete your personal data or to make your personal data available to you on a data carrier. Requests for this are always honored. You can exercise these rights by sending an email to the contact address on the site accompanied by a scanned copy of your passport and a recent utility bill mentioning your name and address. All documents provided will be destroyed after we have processed your request.

In order to request a copy of the data, please email

Your acceptance of these terms

By using this Website or our Services, you signify your acceptance to this Privacy Policy and our Terms of Use Agreement. If you do not agree to this policy, please do not use our Website or Services. Your continued use of the Website and Services following the update of changes to this policy will be deemed your acceptance of those changes.